Want to know where your order is? You can track your Brighton order online as soon as it ships using your Brighton account or the tracking email we send after your order leaves our warehouse.
How to Track Your Order
If you have a Brighton account:
Sign in to your account at Brighton.com.
Click the Account icon.
Select your Order History.
Choose the order you'd like to view to see its current status.
If you don't have an account, don't worry! Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package.
I Haven't Received My Tracking Email
Tracking information is sent once your order has shipped.
If you don't see the email:
Check your spam or junk folder.
Make sure you're looking for the email address used when placing your order.
If you still can't find it, contact our Consumer Care team and we'll be happy to help.
My Order Is Still Processing
Most Brighton orders are processed and shipped within 1–2 business days, Monday through Friday.
If your order is still within that timeframe, it's likely being prepared for shipment.
For shipping methods and estimated delivery times, see our Shipping & Delivery article.
My Tracking Isn't Updating
Once you receive your tracking number, it may take up to 24 hours for the shipping carrier to display tracking updates.
If your tracking hasn't updated after that, please contact Consumer Care and we'll be happy to look into it with you.
My Tracking Says Delivered, But I Don't Have My Package
If your tracking shows "Delivered" but you haven't received your package, please see our Package Says Delivered, But I Don't Have It article for recommended next steps.
Need help with your order?
📞 Call us at (800) 628-7687 — Monday to Friday, 7 AM to 5 PM (PST)
Contact our Consumer Care team — We’re here to assist
Stay in the know—track your Brighton order with ease.