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Cancel or Change your Brighton Order

Updated

Need to change or cancel your Brighton order? Reply to your order confirmation email within 30 minutes of placing your order for the best chance of making an update.

If it's within 30 minutes of placing your orde

Brighton orders are processed quickly. If you need to make a change, reply directly to your order confirmation email within 30 minutes of placing your order and tell us what you’d like to update.

You can request changes such as:

  • Canceling your order
  • Changing an item or quantity
  • Updating your shipping address
  • Correcting an apartment number or ZIP code
  • Updating other order details

If it's over 30 minutes since placing your order

Has it been more than 30 minutes? You can still reply to your order confirmation email with your requested change.

We’ll make every effort to help, but because your order may already be processing, changes or cancellations are not guaranteed after 30 minutes.

If Your Order Has Shipped

Once your order has shipped, it can no longer be changed or canceled.

If you no longer want an eligible item after it arrives, you may return it according to Brighton’s Return Policy.

Before You Place Your Order

For a smooth checkout experience, take a moment to double-check:

  • Your shipping address
  • Your apartment or suite number
  • Your billing address
  • Your payment method
  • Your item selection and quantities

Using Shop Pay or PayPal? Review your saved address and payment information before completing checkout, as previously saved details may populate automatically.

Have more questions?

Call (800) 628-7687, Monday to Friday, 7 AM to 5 PM PST, or contact our Consumer Care team through the help center form.

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