If your tracking shows your Brighton order was delivered but you can't find your package, don't worry. There are a few quick things to check before contacting Consumer Care.

Check Around the Delivery Location

Carriers sometimes leave packages in a safe location to help protect them.

Before reporting your package as missing, check:

1. Your front door, porch, garage, mailbox, or other secure delivery locations
2. Around bushes, gates, or other areas where a package may have been placed
3. With members of your household who may have accepted the delivery
4. With neighbors, your apartment office, front desk, or mailroom if applicable

Review Your Tracking Information

Open the tracking link from your shipping confirmation email and review the delivery details.

Confirm:

1. The shipping address
2. The delivery date
3. Any delivery notes left by the carrier

Still Can't Find Your Package?

If you've checked the delivery location and your package is still missing, please contact our Consumer Care team.

To help us investigate your order, please have the following information available:

1. Your order number
2. Your tracking number
3. The shipping address used for your order

Our team will review your order and help determine the next steps.

Need More Help?

If you're having trouble locating your order or have questions about your delivery, we're here to help.

📞 Call us at (800) 628-7687

Monday–Friday, 7 AM–5 PM (PST)