Returns are accepted within 60 days of the purchase date for both online and in-store orders. Items must be unworn, unused, and in their original condition with all tags and packaging included. Purchases made more than 60 days ago cannot be returned.
Returning Online Orders
Online orders can be returned by mail or in person.
- By Mail: Access the Online Return Portal, enter your order number and email or ZIP code, and follow the steps to generate a prepaid shipping label.
- In-Store: Visit any Brighton Collectibles store and present your packing slip along with the item.
If you paid using Klarna, PayPal, ShopPay, Apple Pay, or Google Pay, returning your order in-store will result in a refund issued as Brighton Store Credit. To receive a refund to your original payment method for these payment types, return your order by mail using the Online Return Portal.
Returning In-Store Purchases
In-store purchases must be returned in person within 60 days of purchase. Bring your item in unworn, unused condition along with your original store receipt to any Brighton Collectibles store. In-store purchases cannot be returned by mail.
If you purchased an item from a Specialty Retailer or Heart Store, you can return it at any Brighton Collectibles store. Your refund will be issued as an in-store merchandise credit.
Non-Returnable Items
The following items cannot be returned or refunded:
- Customized products
- Face masks
- Physical and digital gift cards
Gift Card Refunds
If you used a gift card to pay for your purchase, the original gift card will be refunded first. Any remaining balance will then be refunded to the credit card used for the purchase. If you paid the rest with PayPal, Klarna or another digital wallet, the remaining balance goes back to that payment method for in-store purchases. For online orders, it is issued as a merchandise credit.
Need help?
Call (800) 628-7687, Monday to Friday, 7 AM to 5 PM PST, or contact our Consumer Care team through the help center form.