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How to Replace a Clasp or Chain Link Within Warranty

Updated

We stand by the quality of our products and offer a one-year warranty on Brighton products for damage due to manufacturing defects. If your Brighton jewelry has a defect and is still under warranty, you can send it in—yourself or through a Brighton store—for a free repair!

If your item qualifies under our warranty, here’s how to get it repaired:

🛠️ Option 1: Send it in yourself

  1. Package your jewelry securely to prevent damage.
  2. Include a note with:
    1. Your full contact info
    2. Date of purchase or a copy of the receipt
    3. A brief description of the issue
  3. Ship it to our Repair Center using a traceable method (like USPS with tracking).

📍Mail to:

Brighton Collectibles
Attn: Repairs
14022 Nelson Avenue
City of Industry, CA 91746

🛍️ Option 2: Drop it off at a Brighton store

Visit any Brighton store and we’ll help you send your item in for repair—no form or appointment needed!

📞 Need help? Call our Customer Care team at 800-628-7687 for assistance with your repair.

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