Need a repair? We’re here to help—just give us a call to get started.
To schedule a handbag repair:
📞 Call us at (800) 628-7687
Have your registration number ready—it's located on a leather patch inside the back wall of your bag
Repair Guidelines:
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If your repair request falls within 2 years of purchase and involves a manufacturing defect, we’ll provide a prepaid UPS label and repair your bag at no charge
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If your bag is outside the 2-year warranty or the issue is not a manufacturing defect, we’ll evaluate it and contact you with the repair cost before proceeding
Questions about your handbag or the repair process?
We're here to support you every step of the way.
📞 Call us at (800) 628-7687 — Monday to Friday, 7 AM to 5 PM (PST)
💬 Contact our Consumer Care team